How to give feedback, complaints, and compliments

Finance District is dedicated to making sure our loans and service meet your expectations. We value the feedback you have regarding how we’re performing.

If you’d like to send some nice words our way about one of our team members, or you have a suggestion on how we can improve, please get in touch.

If our service doesn’t meet your expectations, and you feel we need to work on something, please also get in touch – we’re always improving thanks to the feedback we receive.

How to get in touch with us…

  1. Call or contact one of our Customer Care team members on 0800 110 733.
  2. Email any feedback and complaints to: [email protected]
  3. Write to:
    Finance District Dispute Resolution Officer
    14 Shirley Road
    Grey Lynn
    Auckland

Resolving complaints

We do our best to resolve your complaint on the spot, but sometimes that may not be possible.

See below to follow towards resolving an issue:

  1. Get in touch with one of our Contact Centre team members to help resolve your complaint. We aim to resolve complaints as quickly as possible.